Customer Success Manager Europe

Customer Success Manager Europe

Do you want to join us in reshaping the insurance industry in Europe? Working as a customer success manager (CSM) at Mavera, you will play a big part in delivering a great experience to our customers across Europe. Working here you will make a real impact, both within the company and in the insurance industry.

About us

Mavera is a Swedish insurtech company. Since 2008 we help insurers streamline personal injury claims. Combining our extensive industry knowledge with advanced AI technology we make the insurance claims process more accurate, efficient and compliant. Our decision support system enables better decision making and business reporting for our customers, who are some of Europe’s leading insurance companies.

The role

We are looking for a person who will join our growth journey and create real business value for our clients. As a CSM you will work together with the Key Account Manager, guiding the customer through the product adoption stage. You will work closely with other departments to build the customer’s understanding of the products and services. As a trusted advisor, you will make sure that we deliver the best customer experience possible. Your KPI’s will be connected to customer retention, contract renewals and new opportunities for our Sales organization.

What will you do?

• Onboard new customers and build sustainable relationships and actively work towards a good customer experience
• Discover and identify client needs and inform/introduce new products, features and functions and always keep the customers up to date
• Develop customer satisfaction KPI’s and coordinate with the rest of the team to meet them on a regular basis
• Create effective and efficient customer service procedures, policies and standards
• Deliver a comprehensive service to the customers
• Respond to customer service issues in a timely manner and delegate certain customer requests to specific person or team
• Stay informed on the latest industry techniques, trends and methods

About you

To be able to create real business value for our clients we believe you have previous experiences:

• Of onboarding new customers and identifying client needs
• From guiding and creating business value for clients 
• From the insurance and/or IT software industry 
• Of implementing new systems and processes 

As a person we believe that you:

• Are a real “doer” 
• Are good at building authentic and strong relationships with different kinds of people
• Are a strong communicator
• Have the ability to quickly understand your clients’ business 
• Are Solution-oriented 
• Have an organized and structured way of working

At Mavera, English is our working language. Knowledge of other European languages is a plus.

What can you expect from us?

Mavera is a culturally driven company, and we work everyday according to our Core Values. They are:

• It’s all about results
• We engage with our customers
• What I do matters
• We are innovative
• We win as a team

This creates an environment where we work hard together but have fun in the process. We believe in the combination of team spirit and individual responsibility.

We are moving fast, so please send your application today. We look forward to you hearing from you!

Application and recruitment process

This assignment is trusted to the recruitment company WOOW Executive Search. For further questions and interest please contact Anton Wennström at 070-732 19 30 (anton.wennstrom@woowes.com) or Lisa Wennström at 070-750 57 60 (lisa.wennstrom@woowes.com). All applications should be sent in through the application link below.